Refund & Cancellation Policy

We want you to glow with confidence. You may be eligible for a refund in the following cases:

• The product arrived damaged, defective, or incorrect.
• A return is approved under our Return & Replacement Policy.
• An order was cancelled before dispatch.
• A payment was charged but the order failed to confirm.

Orders can be cancelled before they are dispatched.

• Go to Orders, open the order, and choose Cancel — or email our support team.
• Once an order is dispatched it can no longer be cancelled; use the return flow instead.
• Prepaid orders are refunded to the original payment method.

Approved refunds are processed promptly to the original payment method.

• Refunds are initiated within 2–3 business days of approval.
• Banks/UPI typically credit within 5–7 business days after initiation.
• You will receive an email confirmation once the refund is initiated.